Privacy Policy

Introduction

PsychozAI SAS is committed to protecting the privacy of users of the website ia-pragma.com. This policy describes the data collected, its purposes and your rights in accordance with the General Data Protection Regulation (GDPR).

Data controller

PsychozAI SAS, 3 Rue Gaston Marchou, 33300 Bordeaux, France. Contact: psychozai@protonmail.com.

Data collected

We collect the following data: email address (for identification and sending invoices and syntheses), content of conversations with the AI agent (for generating the synthesis), payment data (processed exclusively by Stripe — we do not store your bank details), technical session data (session cookies necessary for the service to function).

Purpose of processing

Your data is used to: provide the AI prospective session service, generate and deliver your personalised synthesis, send invoices and service-related notifications, ensure the technical operation of the website.

Legal basis

Processing is based on the performance of the contract (Article 6.1.b of the GDPR) when purchasing and providing the service.

Subprocessors

Your data may be transmitted to the following subprocessors strictly within the scope of providing the service: Stripe (payment processing, USA — standard contractual clauses), Anthropic (AI processing of conversations, USA — standard contractual clauses), O2Switch (hosting, France).

Data retention

Data is retained indefinitely to allow the customer to access their sessions and syntheses at any time. The customer may request the deletion of their data at any time by contacting psychozai@protonmail.com. Billing data is retained for 10 years in accordance with legal accounting obligations.

Your rights

Under the GDPR, you have the following rights: right of access to your data, right of rectification, right to erasure ('right to be forgotten'), right to data portability, right to object to processing. To exercise these rights, contact us at psychozai@protonmail.com. We will respond within a maximum of 30 days. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Cookies

The website only uses session cookies strictly necessary for the service to function (authentication, maintaining the chat session). These cookies are exempt from consent in accordance with CNIL recommendations. No advertising, analytics or tracking cookies are used.

Updates

This policy may be updated. The date of the last update is indicated below.

Last updated: February 2026.